The Hartley Group Staff

The Owners - Mark and Denise Hartley started this company together in the Spring of 1994 as a test of their 18 year marriage. Sure, anyone can stay married through kids and pets but, what about running a business together? Always resilient here are some of "what makes it work" that was brought to the table:

Denise's background includes working at a small hospital, a small, but very successful real estate company, a small trust department in a small bank, and then running a small money order company. Denise is very familiar with Small Business and managing people/dollars in a small business environment.

Although focused on business management and growth, Denise has been extensively trained in ISO 9000 (try to escape that in this office!) including the rigorous Registered Lead Auditor Course. She has served as an auditor on a number of audit teams.

Denise's favorite activities include:

• NAWBO (National Association of Women Business Owners) - held board positions with the local chapter as Secretary, Public Policy Director, and Communications Director. She is currently the Newsletter Director.
• Governor's Conference for Women in Business Director - 3 years
• ASQ (American Society for Quality) - 3 years as Newsletter Editor for Section 1408
• Oklahoma Quality Award Foundation - 1 year as an Examiner
• Oklahoma Small Business Commission - Executive Steering Committee member working with the Oklahoma State Chamber and the Lt. Governor's Office to promote state legislation favorable to small business.
• OCITA (Oklahoma City International Trade Association) Board Member

Mark's background includes a medium sized electrical warehouse, a small (now large and highly-touted) Marlow Industries, who later won the prestigous Malcolm Baldrige Award. (Mark thinks they won the award because he graciously worked there many years BEFORE. Well, maybe.) Then Mark worked for AT&T, which also won the Malcolm Baldrige Award. Ok,… so there is a trend. But he left all that security to form his own company! We haven't applied for the Malcolm Baldrige yet! See more about Mark's credentials below.

John - Over 34 years experience as QA Manager and Flight Training Systems, government contracting, contractor logistics support, business manage in public schools, and Marine pilot. He has performed numerous ISO 9000 audits and provided consulting in the aerospace industry. He is trained as ISO 9000 Registered Lead Auditor and has experience auditing and training a FAR 145 certified Repair Station in developing ISO 9000 quality system. Has extensive familiarity with AAR-OKC, Hughes, Raytheon, and Tinker Air Force Base.

John was a Marine pilot flying F-4, RF-4, EA-6, and F-8 Aircraft for 19 years, and a Navy Aviation Electrician for two additional years. With Hughes Training Incorporated, John was responsible for the overall quality program for E-3/E-6 Flight Crew Training Systems (FCTS) Program, ensuring aircraft maintenance quality of suppliers, and developing program-specific quality policies and procedures for aircraft and trainer maintenance, instruction, courseware, and engineering. As Contractor Logistics Support Manager, he evaluated maintenance support requirements, developed training plans, assisted in deployment of F-117 and B-2 Aircrew Training Devices, and hired employees. John managed courseware development, built training programs for Instructor Pilots, created CBT lessons, and provided instructors for F-117 Pilot Training Systems.

Marcio - Fluent in English, Portuguese, Spanish, and German, Marcio has a Bachelor of Science degree in Metallurgy. He is an IRCA Registered Auditor, AIAG accredited QS-9000 Lead Auditor, ASQ Certified Quality Engineer and ASQ Certified Reliability Engineer.

Marcio has 13 years experience in the Nuclear industry and 10 years in the Petrochemical industry in Brazil. Now living in the United States, he provides ISO 9000 training and consulting, and continues to perform registration audits for TUV Brazil and for NSF - International Strategic Registrations (U.S.). He has performed many second and third party audits.

Marcio authored one of the early books about ISO 9000 registration in Brazil. He has provided quality systems and ISO 9000 training for 10 years. He is a Senior Member of the American Society for Quality (ASQ), and a member or the Brazilian Society for Quality Control (ABCQ). His Quality Assurance experience includes being selected participate in a two month , intensive quality program sponsored by the Brazilian government in 1975 as a means to jump-start the quality initiative for Brazilian industry.

He has two years experience with Ford Motor Company and three years in the Aerospace industry as an R&D Engineer.

Linda - Provides quality management and business system consulting, training and auditing services for ISO 9000, QS-9000, TE9000, AS9000, D1-9000A, ISO 14000, APQP, FMEA, PPAP, Control Plans, MSA, QSA and many other related activities. She is bilingual in English and Spanish. She provided approximately 7 ISO 9000 Courses tailored to TAFB's repair and overhaul of engines and aircrafts. Consultant to NASA's Ames Research Center's successful ISO registration. Extensive ISO Consulting and Auditing experience as well as Registration auditing.

Linda has over twenty years accumulative experience in quality management, electro/mechanical design, fabrication, DoD, NASA, & FAA quality programs and quality processes. She is an IRCA-IQA Certificated Quality Systems Lead Auditor, RAB Certified Lead Auditor, AIAG Certified QS-9000 Lead Auditor, ASQ Certified Quality Manager, ASQ Certified Quality Auditor, AIDT Certified ISO 9000 Internal auditor Instructor, and has performed as a registrar Lead Auditor performing RAB certification pre-assessment and certification/registration audits. Linda is a proven consultant, auditor, instructor, speaker and published author and past ASQ National Membership Committee Chair.

Linda has worked for multiple contractors in the aerospace industry responsible for performing consulting and training for quality systems development for national and international companies seeking registration to QS-9000, ISO 9001/9002 quality systems, DoD and NASA quality programs.

She has several publications to her credit including "Introduction to AS9000 Handbook", "The ISO Auditing Consortium", "Total Quality Management in the U.S. Home". She has presented at the ASQC 4th Annual Quality Auditing Division Conference, ASQC 46th Annual Quality Congress, as well as to Civic, Business and Government groups.

Michael - Formerly worked several years for Litton Aircraft On Ground (AOG) repair facility (FAR 145 certified IPManual) and later for various Aerospace OEM's. Extensive ISO 9000 consulting experience in Aerospace.

Mark - Head Honcho and Senior Consultant of THE HARTLEY GROUP- PERFORMANCE PARADIGMS, INC. Bilingual in English and Spanish, he has audited, trained, and consulted with companies throughout the U.S., Mexico, Europe, and South America.

Mark has over 21 years experience in quality management. His professional qualifications include:

1998-2000 Chairman - American Society for Quality (ASQ), Section 1408, Oklahoma City

• Registered Lead Auditor (both the U.S. RAB & the U.K. IQA/IRCA)
• Certified QS-9000 Lead Auditor
• Senior Examiner for the Oklahoma Quality Award 1994-97
• ISO 14000 Trained Lead Auditor
• ASQ Certified Quality Engineer
• ASQ Certified Quality Auditor

Mark has performed audits for several ISO registrars - National Quality Assurance (British UKAS, Dutch RvA, & US RAB), NSF - International Strategic Registrations (RvA & RAB), Electronic Industries Quality Registry (RvA), and AT&T Quality Registrar (RAB).

Prior to forming THE HARTLEY GROUP in March, 1994, Mark completed a 17-year career with AT&T (now Lucent Technologies). He provided ISO 9000 services to external customers (consulting, training, and ISO 9000 audits), managed quality programs at over 100 suppliers, and performed in-plant Quality Assurance and process-engineering functions for AT&T.

Also perform audits for NQA, USA "The Aerospace Registrar" and trained in NQA's guidance documents for evaluation of FAR 145 Repair Stations and aerospace OEM's. Hartley was Consultant to Chromalloy, an FAA-certified Repair Station to TAFB, foreign governments, and commercial aviation industry. Chromalloy has developed an ISO compliant system (with Hartley Group's help) built around its FAA Inspection Procedures Manual. He has also provided very tailored training (14 classes X 25 students) to TAFB Engine and Aircraft Repair Center.

Trained in ISO 9000 versus FAA Regulations by Michael Dreikorn (author of Aviation Industry Quality Systems, ISO 9000 and the Federal Aviation Regulations , ASQC Quality Press, 1995), he has read the book and its ISO application to FAR 145 facilities.

Fred - Has been consulting in ISO 9000 (et al) since 1992. He completed a 35 year career with AT&T (Lucent Technologies), managing AT&T's diverse supplier base, performing audits for AT&T's Quality Registrar, and providing ISO 9000 audits for commercial customers in many different industries. Fred is fluent in both English and Spanish.

He has audited, trained, and consulted companies throughout the U.S., Mexico, Argentina, Brazil, Venezuela, Great Britain, and Belgium. Fred is an IRCA Registered Lead Auditor, AIAG QS-9000 Auditor, and Lead Instructor for an accredited ISO 9000 Lead Auditor Course. His manufacturing experience is extensive and includes many, many industries. Fred has also successfully prepared many service organizations for ISO 9000 registration.

Fred is a Lead Auditor for an RAB (U.S.) and RVA (Holland) accredited Registrar, and is also approved as one of their trainers for qualifying new auditors.

Mauro - An IRCA Registered Auditor and AIAG accredited QS-9000 Auditor. Mauro has been auditing to ISO 9000 since 1996, and has a Bachelors degree as Metallurgical Engineer.

He provides quality and management training and consulting, and performs ISO 9000 registration audits for NSF - International Strategic Registrations and TUV-Brazil. He is fluent in English and Portuguese. Mauro's background includes Small Company Administration, SPC, Accounting, Human Resources, Quality Function Deployment, Materials Management, Reengineering, and Benchmarking.

Mauro has experience in the Machinery and Equipment, Foundry, Metal Precision Stamping, Automotive Parts, and Consulting industries. He has held positions as General Manager, QA Engineer, QA Manager, Training Manager.

Jack - Has extensive ISO 9000 consulting and training experience since 1988 (and auditing for various Registrars). He was a Member of Technical Staff within AT&T Global Quality Systems' ISO 9000 Consulting and Training Organization. There Smith was responsible for developing and providing quality training and consulting services for clients in industries ranging from thin-film electronic devices and telecommunications equipment to metal fabricators and paper mills. His services covered all aspects from design through manufacturing, installation and service activities in the U.S. and abroad. He was also responsible for the development and presentation of courses on ISO 9000 implementation and audit practices.

During his last year with AT&T, Smith developed and taught ISO 14001 introductory classes. In his earlier life, he was an instructor at IUPUI School of Technology for seven years, where he taught courses on manufacturing management and quality. Smith is a member of ASQ, an IRCA Certificated Lead Auditor and a Registered PE in the State of Indiana.

He has a vast range of industries and depth of experience. Formerly, senior developer of AT&T's ISO 9000 Consulting Services Division for commercial clients, and Senior Consultant. Smith has performed ISO 9000 audits for: A FAR 145 Repair Station for Military and National Guard (The Repair Station was a subcontractor to Bombardier), Space Station components subcontractor, and many, many others.

He was an Aerospace Repair Officer during Military Service. Formerly Plant QA Manager for AT&T/Western Electric/Lucent Technologies, implementing ISO 9000 and achieving registration.

Wayna - Over 20 years experience in Medical Device Manufacturing, and implemented ISO 9001 and FDA's Quality System Requirements at two companies. She has performed numerous second-party and third-party audits to ISO 9000 and 21CFR820 (FDA's QSR). Wayna provided pre-assessment auditing and corrective action feedback leading to the successful ISO 9000 registration (without any nonconformities) for a medical device repair/refurbish company.

Wayna has a Bachelor's degree in Management, and has served as Human Resources Manager, Quality Manager, Labeling & Document Control Manager, and Production Supervisor. Her duties included organizational planning and development, production, quality systems, regulatory compliance, human resources, document and change control, and manufacturing information systems (MIS). She also has four years of production, test, and expediting experience.

Wayna has passed two registered Lead Auditor Courses: the Victoria Group's course in 1994, and BSi's Lead Assessor for Medical Device Industry in 1997. She is an ASQ certified Quality Auditor, and holds membership in American Society for Quality (ASQ), Regulatory Affairs Professional Society (RAPS), Society for Human Resource Management (SHRM), and Oklahoma City Resource Management (OCHRS).